Refund Policy-Tidy Kitchen
(EGENİX GLOBAL LDT.)

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within 14 days of receiving your order.
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Last updated: April 2024

1. General

2. Damages and Issues

3. Exchanges

4. European Union 14 day Cooling Off Period

5. Refunds

1. General Return Policy

At Tidy Kitchen, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of receiving your item.

 

 Eligibility for Returns:

• Items must be unused, in original packaging, with tags attached.

• Proof of purchase (receipt or order confirmation) is required.

• Any item that is damaged, used, or missing parts due to reasons not caused by our error may not be eligible for a refund.

 

To initiate a return, please contact us at egementoka1@gmail.com and send your item to:

📍 Return Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

2. Damages & Issues

Upon receiving your order, please inspect it carefully. If you notice:

✔ A defective or damaged product → Contact us immediately with photos.

✔ Wrong item received → We will arrange for a replacement or refund at no extra cost.

 

📌 Report any issues within 7 days of receiving your package to qualify for a replacement or refund.

3. Exchanges

• If you wish to exchange an item for a different variant (size, color, or model), please contact us at egementoka1@gmail.com

• Exchanges are processed after the returned item is received and inspected.

4. European Union 14-Day Cooling-Off Period

If your order is shipped to an address in the European Union, you have the right to cancel or return your order within 14 days without providing a reason, as long as:

• The item remains unused and in its original condition.

• You notify us within 14 days after receiving your order.

 

📩 To request a return under this rule, contact us at egementoka1@gmail.com

5. Refund Process

💳 Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

• Approved refunds will be automatically processed within 5-7 business days via your original payment method.

• If your refund is delayed, check with your bank or payment provider, as processing times may vary.

 

📌 Refund Exceptions:

• Shipping fees are non-refundable unless the return is due to an error on our part.

• Discounted or clearance items may not be eligible for a full refund.