At Tidy Kitchen, we value our customers and strive to provide the best shopping experience possible. Below, you will find answers to the most commonly asked questions regarding our products, shipping, returns, and more. If you need further assistance, feel free to contact us—we’re always happy to help!
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier’s website.
Can I cancel or modify my order?
We try to process orders as quickly as possible. If you need to modify or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we offer free shipping and hassle-free returns, so you can shop with confidence.
2. Product Questions
Are your products high quality?
Yes! We carefully select and test all our products to ensure they meet the highest standards. Our kitchen accessories are designed for durability, functionality, and aesthetics.
Do you offer product warranties?
Yes, we offer a 30-day money-back guarantee on all our products. If you’re not satisfied, you can return it within 30 days for a full refund.
How do I clean my products?
Each product has specific cleaning instructions. Please check the product page for detailed maintenance information. Most of our items are dishwasher-safe and easy to clean.
3. Payment Questions
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay for secure transactions.
Is my payment information safe?
Yes! Our website uses SSL encryption to ensure that your payment details are fully protected. We do not store or share your payment information.
4. Shipping Questions
Do you offer free shipping?
Yes, we offer free shipping on all orders with no minimum purchase requirement.
How long does shipping take?
• UK & Europe: 5-7 business days
• USA & Canada: 7-12 business days
• Rest of the world: 10-15 business days
Do you provide tracking numbers?
Yes! As soon as your order ships, you will receive an email with a tracking number to follow your package.
5. Contact Questions
How can I contact customer support?
You can contact us via email at support@tidykitchen.ukor through our Contact Us page.
What are your customer support hours?
Our support team is available Monday - Friday, 9:00 AM - 6:00 PM (GMT). We aim to respond to all inquiries within 24 hours.
Do you offer refunds or returns?
Yes! If you’re not 100% satisfied with your purchase, you can return it within 14 days for a full refund. Check our Refund Policy page for more details.
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
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